FAQs

General

I am new here. Where should I begin?
How do I reset my password?
How do I change my homepage?

Data

Can I see a full list of the available columns in a data table?
Can I globally filter the system to only see data for one institution?
Can I change the colors in my system?
Can I copy and paste data into a spreadsheet or document?
Can I still remove and restore data?
What is the difference between deactivating and deleting?
How long is my data stored in the system?

Results

How do I add a manual test result?
How do I add a parameter as a column on the Results data table?
How can I see only QC or Patient results?
Why do all of my results have a result status of ‘Upload Pending’?
I accidentally selected ‘Do Not Upload’ for a result. Can I still upload it?
If I edit a Sample ID, will I have a record of the original ID?
How do I flag results for a location?
How do I print a single result?

Operators and Certifications

How can I allow my nursing education staff to add operators without giving them full access as a POCC?
How can I add a device access location to a group of operators?
Can I certify a group of operators on a specific device type all at once?
Is there a way to “auto recertify” my operators?
How can I see which operators were recertified?

Devices

Can I upload the EVAS for i-STAT file through the system?

Materials

Why are materials not uploading to the device?

Levey-Jennings

How can I look at the Levey-Jennings data table and know which charts have been reviewed?
How do I generate my Levey-Jennings in bulk?
How do I view or bulk review multiple Levey-Jennings charts?
How can I exclude out-of-range QC results?

Taking Quizzes

Where can I find my assigned quizzes?
How do I take a quiz?
How do I print my certificate?
What should I do if my quiz is locked?

Evaluation Criteria and Flags

How do I make the second result in a series of repeats automatically cross to my LIS?
What are flag configurations used for?
If comments are held for evaluation in my flag configuration, will all results with comments be flagged for review?
How does the RALS™ SYSTEM determine if a material or certification is expired when flagging results?

IT System Setup

How do I configure wireless device settings?
Can I use LDAP to import operators into the system?
Can I see the MAC addresses for my devices in the system?

Multiple Time Zones

How do I know which time zone I am using to view data?
How is the time zone of a device determined?
What happens if the time zone of a location becomes invalid?
What happens if I run a result with a recently expired material?