Communication with Devices

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Why will my device not connect?
Why is an operator not being uploaded to my device?
Why is a patient ID not being uploaded to my device?
Why is my material lot not being uploaded to my device?

Why will my device not connect?

Devices may fail to connect when:

• The device connects with Ethernet but does not have the IP address of the RALS™ SYSTEM server and a port configured for its connection
• The device connects with WiFi but does not have the IP address of the RALS™ SYSTEM server and a port configured for its connection or it is not configured with the correct SSID and security settings
• The device connects with a serial RS 232 port but the RRC or the Digi Dataport is not configured with the IP address of the RALS™ SYSTEM server and the appropriate port number

Why is an operator not being uploaded to my device?

Operators are only uploaded to devices when:

• The device’s assigned location is one of the operator’s device access locations
• The operator has a certification for the device type
• The operator’s certification for the device type is not expired

Why is a patient ID not being uploaded to my device?

Patients are only uploaded to devices when:

• The patient ID type is correctly configured through device configuration
• The patient ID filter is correctly configured through device configuration
• Patient ADT units are correctly mapped to RALS™ SYSTEM institutions and locations

Why is my material lot not being uploaded to my device?

Materials are only uploaded to devices when:

• The device type supports material upload
• The material is marked reviewed
• The material is not expired
• The material is assigned to the device’s assigned location
• The material has not been deactivated
• The number of materials to be uploaded does not exceed the device’s material list limit